Frequently Asked Questions
Everything you need to know about shopping with Patagonia Halifax.
What is your shipping policy within Nova Scotia and across Canada?
We offer standard and express shipping options. Orders over $100 qualify for free standard shipping within Canada. Local customers in Halifax can also select 'In-Store Pickup' at checkout for a faster, carbon-neutral option.
What is the 'Ironclad Guarantee'?
We stand behind everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to our Halifax store or via mail for a repair, replacement, or refund.
How do I process a return or exchange?
Returns can be made in-person at our Halifax location or by mail within 90 days of purchase. Items must be in new condition with tags attached. Please include your original receipt or order confirmation.
Do you offer repair services for damaged gear?
Yes, we prioritize repair over replacement to reduce waste. You can bring your worn Patagonia gear to our store, and we will assess if it can be repaired through our Worn Wear program.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and Patagonia gift cards. All transactions are processed securely.
How can I ensure I am buying the right size?
Each product page features a detailed size guide. If you are between sizes or need specific measurements, feel free to contact our Halifax team for personalized fit advice.