Returns & Exchanges
At Patagonia Halifax, we stand behind everything we make and aim to ensure you are completely satisfied with your purchase. If your gear isn't performing to your standards, we offer a straightforward return and exchange process within 30 days of purchase.
Initiate Your Return
Visit our online portal or stop by our Halifax storefront with your original order number and proof of purchase to start the process.
Prepare Your Gear
Ensure all items are in their original condition, unworn, and with the tags still attached to qualify for a full refund or exchange.
Ship or Drop Off
Affix the provided prepaid shipping label to your package and drop it at any authorized carrier location, or simply bring it directly to our Lower Water Street location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing